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Back to Digital Driver Licences FAQ

Checking digital licences

To check a digital licence, ask the person to:

  1. open their licence and choose the view you need to see
  2. pull down on their screen to refresh, then show you the photo and the hologram
  3. show you the QR code to scan if you need to
  4. show you their physical licence if you’re still not sure

Don’t take a person’s phone while scanning. Get them to tilt their screen towards you to show you the QR code. They can enlarge the code by tapping on it if they need to. That way you can scan without touching the customer or their phone.

Check licences using the app, or use your ID scanning hardware

You can use the Service Victoria app to scan the QR codes on official government-issued digital credentials. You’ll see a green tick if the licence is valid, and you can view the person’s photo or details.

If you run a venue and use an ID scanning machine, ask your patron entry scanning provider if their hardware can read our QR codes. We’re working with a number of leading ID scanning solutions, with more to come.

You can also check digital driver licences using the myVicRoads app.

Frequently Asked Questions

No. The digital driver licence QR code isn’t going to a website like most QR codes. You’re viewing someone’s info by connecting to their official licence records. This needs to happen inside of the Service Victoria or myVicRoads app. That way, customers can keep their info safe, and you can trust the result.

You don’t need an account with either app to use the licence scanners. You can access the scanning feature through the home screen on both apps.

If you run a venue and use an ID scanning solution, ask your provider if their hardware can read our QR codes.

There are 3 levels of info that someone can share with their digital driver licence:

  1. Full licence: This shows you info about a person’s right to drive. People will share this info when they need to show police things like licence status, classes, or restrictions.
  2. Identity: This is a person’s basic ID info — their name and address.
  3. Proof of age: A proof of age check confirms that someone is over 18. This won’t show their exact age or date of birth. But it shows you their photo and the fact they’re an adult.

The QR code connects to a person’s records every time the code gets refreshed. Each code is unique and lasts 2 minutes. After that, a person needs to refresh again to update their info. This helps protect against fraud, so you know the info is valid.

The hologram on a digital licence is similar to the one on a plastic card. If a person tilts their phone back and forth, you’ll see the image move and change colour.

Holograms add extra security, but you shouldn't rely on the hologram alone. Always scan the QR code to be sure. If you want to do a quick check, using the hologram is fast and easy.

Yes. Digital versions of expired licences stay visible for 2 years.

Sometimes you’ll get an error if we can’t connect to a network, or to a person’s record. If you try to scan again it should work. But if it doesn't, you should check a person's physical licence or use another form of ID.

Other errors in the app will tell you if the licence isn’t valid, or if the QR code doesn’t look right. In that case, you can check a person’s physical licence or use other ways to check their identity.another form of ID.

You can always ask someone to see their plastic card or another form of ID.

Use these quick guides for licence checkers

The most secure way to check a digital driver licence is to scan the QR code. To scan digital licences, you’ll need to download the Service Victoria and app from the Apple Store or Google Play. If you run a venue and use an ID scanning vendor, ask them if their hardware can read our QR codes.

To scan digital driver licences from VicRoads, you’ll need the myVicRoads app.

You can always contact us if you still need help, or our virtual assistant Vicky is available 24/7.

Get your digital driver licence now