How do digital licences work?

A digital driver licence displays your official licence records on your mobile.

Digital licences protect your privacy. You have control over the level of personal information you share, based on whether police or businesses ask to:

  • check your full driver licence
  • confirm your address, or
  • check you’re over 18

The digital licence shows when the app last pulled your record, so you know that your information is current.

Frequently Asked Questions

To get a digital driver licence through Service Victoria, you’ll need to download the app through the Apple App tore< or Google Play. In the app, go to the wallet and tap on the driver licence to get started. You can find more info here.

The QR code on your licence is there for when businesses ask to check your ID. You can choose the level of info you want them to see. Then show them the code and they can scan it with the Service Victoria app or other approved ID scanners.

The barcode at the bottom of your licence lets police use your licence number to pull up your records.

The QR code connects to your records every time the code gets refreshed. Each code is unique and lasts 2 minutes. After that, you need to refresh again to update your information. This helps protect against fraud.

The hologram on a digital licence is similar to the one on a plastic card. If you tilt your phone back and forth or side to side, you’ll see the image move and shimmer.

For now, digital licences need internet access for QR code scanning to work. You’ll get an error if you or the person checking your licence can’t connect. If you check the connection and try to scan again it should work. If it doesn’t, you should show your physical licence or use another form of ID.

Other errors will tell you if your licence isn’t valid. You’ll get this kind of error for an expired, void, or suspended licence. In that case, you’ll need to check the status of your licence with VicRoads.

You can always contact us if you still need help, or our virtual assistant Vicky is available 24/7.