Our story

Who we are

The Victorian Government created Service Victoria to modernise the way you get things done online. 

You’ve told us it’s not always easy or user-friendly and it can be confusing dealing with multiple departments and agencies.

So we’re bringing together the most popular transactions in one place and making it simpler, easier and faster for you to do them. 

We’re also listening to your feedback, making adjustments and adding more services so you have an experience designed around your needs.

Because at Service Victoria, we’re at your service.

Our operations

The Service Victoria Act 2018 (Victoria) (PDF, 640KB) is the law we must follow while delivering services.

The Act says that, when we help you do your government transactions online, we must comply with these Customer Service Standards (PDF, 164KB). The Standards outline our commitments to you.

The Act also says that, when we need to trust you are who you say you are, we must use the Service Victoria ID Verification Standards (PDF, 240KB).      

The ID Verification Standards:

  • set out what documents we can use to prove who you are for different types of transactions
  • what to do when the names on your documents don’t match
  • what to do if we're not sure you are who you say you are
  • where you can go if you don’t agree with our decisions 

Complying with the law is important to us, that’s why we follow the:

Service Victoria is located on the land of the Traditional Owners, the Wurundjeri people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present. 

Give us your feedback

Help us make Service Victoria relevant to you. Take a look around and give feedback on what you like, what you don't and the services you'd like to see.

And if you've got a complaint, we take it very seriously. You can read about how we'll handle your complaints in the Service Victoria Complaints Handling Policy (PDF, 252KB)

Our people

On 1 July 2018, Service Victoria became an administrative office within the Department of Premier and Cabinet(External link) . Led by our CEO, Joanne de Morton, we’re accountable to the Special Minister of State.

We're a team of customer service, user experience and data experts who are enthusiastic about finding new ways to deliver digital projects that make government services simpler and easier to use.

All our team think 'digital first'. We work in the Victorian Government’s first paperless office, using the latest cloud-based technology and agile work practices.

Finding people who share our passion for working in partnership across government to find customer-focused solutions is as important to us as technical ability. 

Want to work with us? We advertise new full-time and fixed-term positions on Victorian Government careers (External link) .