Our story

Who we are

The Victorian Government created Service Victoria to modernise the way you get things done online.

You’ve told us it’s not always easy or user-friendly and it can be confusing dealing with multiple departments and agencies.

So we’re bringing together the most popular transactions in one place and making it simpler, easier and faster for you to do them. 

We’re also listening to your feedback, making adjustments and adding more services so you have an experience designed around your needs.

Because at Service Victoria, we’re at your service.


Give us your feedback

Help us make Service Victoria relevant to you. Take a look around and give feedback on what you like, what you don't and the services you'd like to see. 

Our people

On 1 July 2018, Service Victoria became an administrative office within the Department of Premier and Cabinet (External link) (External link) (External link) (External link). Led by our CEO, Joanne de Morton, we’re accountable to the Special Minister of State. 

We're a team of customer service, user experience and data experts who are enthusiastic about finding new ways to deliver digital projects that make government services simpler and easier to use.

All our team think 'digital first'. We work in the Victorian Government’s first paperless office, using the latest cloud-based technology and agile work practices.

Finding people who share our passion for working in partnership across government to find customer-focused solutions is as important to us as technical ability. 

Want to work with us? We advertise new full-time and fixed-term positions on Victorian Government careers (External link) (External link) (External link) (External link).

Service Victoria adheres to and acknowledges the Victorian Charter of Human Rights (External link) (External link) (External link) (External link).