Having trouble scanning the QR code on the COVID-19 digital certificate?
You’ll need the latest version of the Service Victoria app to scan the QR code on a COVID-19 digital certificate.
When you scan the QR code underneath the COVID-19 digital certificate with the latest version of the Service Victoria app, you can check if the certificate is authentic.
Find more information from 'Add COVID-19 digital certificate to Service Victoria app'.
We’re Service Victoria. We are the Victorian Government’s customer service agency. Here’s how to contact us.
Why are we collecting this information?
We’re collecting your personal and health information so you can use your Service Victoria app to show your COVID-19 vaccination status. This will make it easier for you to show proof of your vaccination status, and to receive notifications when you’re eligible to receive your next vaccination dose.
We are authorised to do this under the Public Health and Wellbeing Amendment (Service Victoria) Regulations 2021, the Pandemic Workplace Order 2022, as amended from time to time, issued by the Minister for Health under s 165AI of the Public Health and Wellbeing Act 2008.
What happens if you don’t provide information to Service Victoria?
If you don’t provide this information to Service Victoria, you can’t access your certificate in our app or associated features such as notifications. You can also access your COVID-19 digital certificate through existing channels supported by the Australian Government, such as the Medicare Express Plus App, your Medicare online account, or the Individual Healthcare Identifier service through myGov, or My Health Record. You can ask them to send you a paper copy in the mail if you prefer a hard copy.
Your COVID-19 digital certificate
If you store your digital certificate, the app will show a QR code below the digital certificate. We use only the information in your COVID-19 digital certificate, including your name, to generate the QR code. This process helps to show you have an authentic COVID-19 digital certificate and to prevent fraud.
This QR code can be scanned using the latest version of the Service Victoria app to show whether your digital certificate is valid.
To scan a QR code, you’ll need to use your device’s camera. We’ll request your permission to access your camera when you download the Service Victoria app.
If you choose to let someone scan your QR code, their device reads the information in the QR code. Our app will show them whether your certificate is valid. It only shows your given name and first letter of your family name, to help prevent other people illegally using someone else’s certificate. No other personal or health information can be seen by others or will be shared. The code expires after five minutes.
You don’t need a Service Victoria account to save and use your certificate within the Service Victoria app.
Where is your digital vaccination certificate stored?
Your COVID-19 digital certificate will be stored to the device it’s shared with. We don’t retain a copy of your certificate. You can remove your certificate from the device at any time, through the Service Victoria app.
If you share your device with another user, please be aware that your COVID-19 digital certificate with the Service Victoria app may become visible to the other users of your device and can only be deleted by those who can access the device.
What happens when you link your certificate to your device?
When you link your certificate, we collect some data in a secured, encrypted format for fraud detection and control. We will collect your full name, date of birth, date of certificate issue, and a unique number for the installation. We de-identify this information using hashing technology. This protects your information so no-one can see it without decryption. We destroy this record when no longer needed to support this service.
How do we know when you’re due for your next vaccine dose?
When you link your COVID-19 digital certificate, the number of COVID-19 vaccination doses you have received, as well as the dates you received them, will be displayed below your certificate.
We will use the date of your last COVID-19 vaccination on the certificate saved to your device to notify you if you are eligible for your next dose. This notification is based on timeframes set by the Australian Technical Advisory Group on Immunisation.
You can book your next dose by following a link through the Service Victoria app. Once you have had your next dose, you can update your COVID-19 digital certificate within the app by pushing ‘update certificate’. You can also update your certificate through the Medicare Express Plus App or using your Medicare online account through myGov.
If you don’t want us to use your vaccination data to let you know you are eligible for your next dose, you can remove your certificate from your device. You won’t receive any further notifications about COVID-19 vaccinations from us, however you will no longer be able to display your COVID-19 digital certificate within the Service Victoria app.
Sharing certificates with family
Parents and guardians can use the Service Victoria app to add their children’s COVID-19 digital certificates to their device if their children are under 14 and linked to their Medicare account.
You can also add a COVID-19 digital certificate for another family member or dependant, with their consent, if they are unable to download a certificate to their own device.
If you add your COVID-19 digital certificate to another person’s device, the person with access to that device can share your vaccination status with others. Only the person with access to that device can delete your digital certificate.
You do not have to add your COVID-19 digital certificate to another person’s device. You can still show proof of vaccination in other ways such as through the Medicare Express Plus App, your Medicare online account, or the Individual Healthcare Identifier service through myGov, or My Health Record. You can also use a print-out of your certificate, and if you don’t have access to technology, you can contact the Australian Immunisation Register on 1800 653 809 and ask them to send you a paper copy in the mail.
When we share your information
We’re authorised to collect this information to support the Victorian Government’s response to the COVID-19 pandemic.
How we use your data
To make our products and services better we collect anonymous data, such as how you interact with the app. We don’t track or collect information about you as an individual. Examples of the anonymous, de-identified statistical data (includes the number of people using the app, average time spent using, the proportion who have added proof-of-their vaccination status, etc). This doesn’t contain information about you.
Accessing your information
You can access the personal or health information we hold about you at any time and request to update, correct or amend your personal information using the contact details set out in the Service Victoria privacy and security policy.
To learn more about how your personal and health information is handled, please see Service Victoria’s Privacy and Security Policy and Extra Privacy Information for COVID-19 check in and COVID-19 digital certificates.