Looks like you're having trouble sharing your certificate
Here's how you can fix it.
Android users, if you already have the app tap the Service Victoria button below. This will open the app. Follow the prompts to add your certificate.

Download the Service Victoria app from the App Store and Google Play store.
To download the Service Victoria app you'll need:
For iPhones
- iPhone 5 or newer
- iOS11 or above
For Androids
- a phone newer than 6 years
- OS 6.0 or newer
Once the app has downloaded, head back to the Medicare app and follow the prompts to add your certificate.
Android and iPhone users - you might need to update
Here’s how to check what version of the app you have.
For iPhones:
- Tap 'Settings'
- Scroll the list of apps until you see 'Service Victoria'. Tap 'Service Victoria'
- Under 'About' check to see the version is at least 1.14.0 or higher



On Android:
- Go to device settings
- Tap 'Apps' or 'Application manager'
- You will get a list showing all the apps installed on your device. Tap 'Service Victoria'. You will be taken to the app info page
- Go to device settings. Look for version 1.14.0-2589-citizen or higher




Don’t have the latest version?
Here’s how to update your Service Victoria app.
For iPhones:
- Open App Store
- At the top right, tap the profile icon
- Scroll until you see the Service Victoria app. Tap 'Update' next to the app



On Android:
- Open the Google Play store app
- At the top right, tap the profile icon
- Tap 'Manage apps & device'. Apps with an update available are labelled 'Update available'
- Scroll or search for the Service Victoria app
- Tap 'Update' next to the app






Find out more about adding your COVID-19 digital certificate to the Service Victoria app.
Downloading the app is the easy way to show proof of vaccination when checking in.