You need the Service Victoria app to add your certificate

Looks like you're having trouble sharing your COVID-19 digital certificate to the Service Victoria app.

Here's how you can fix it.

Download the Service Victoria app from the App Store and Google Play store.

App Store Download Service Victoria App    Google Play Store Download Service Victoria App

To download the Service Victoria app you'll need:

For iPhones

  • iPhone 5 or newer
  • iOS11 or above

For Androids

  • a phone newer than 6 years
  • OS 6.0 or newer

Once the app has downloaded, head back to the Medicare app and follow the prompts to add your certificate.

Android users

Click the Service Victoria icon below to open the app and follow the prompts to add your certificate.

Service Victoria App

Android and iPhone users - you might need to update

Here’s how to check what version of the app you have.

For iPhones:

  1. Tap 'Settings'

  2. iPhone Setting - COVID-19 Digital Certificate
  3. Scroll the list of apps until you see 'Service Victoria'. Tap 'Service Victoria'

  4. iPhone Service Victoria App Setting
  5. Under 'About' check to see the version is at least 1.14.0 or higher

  6. iPhone Service Victoria App Version

On Android:

  1. Go to device settings

  2. Android Setting - COVID-19 Digital Certificate
  3. Tap 'Apps' or 'Application manager'

  4. Android Setting Apps
  5. You will get a list showing all the apps installed on your device. Tap 'Service Victoria'. You will be taken to the app info page

  6. Android Setting Service Victoria App
  7. Go to device settings. Look for version 1.14.0-2589-citizen

  8. Android Setting Service Victoria App version

Don’t have the latest version?

Here’s how to update your Service Victoria app.

For iPhones:

  1. Open App Store

  2. App Store
  3. At the top right, tap the profile icon

  4. App Store Profile Icon
  5. Scroll until you see the Service Victoria app. Tap 'Update' next to the app

  6. Update Service Victoria App

On Android:

  1. Open the Google Play store app

  2. Google Play store
  3. At the top right, tap the profile icon

  4. Google Play store profile
  5. Tap 'Manage apps & device'. Apps with an update available are labelled 'Update available'

  6. Google Play store profileGoogle Play store manage app
  7. Scroll or search for the Service Victoria app

  8. Google Play store app update
  9. Tap 'Update' next to the app

  10. Google Play store click app update

Find out more about adding your COVID-19 digital certificate to the Service Victoria app.

Downloading the app is the easy way to show proof of vaccination when checking in.