Identity verification

This takes about 15 mins
Before you start
Verify your identity online

Proving your identity online is the easiest and fastest way to apply for something or use services online with Service Victoria. You’ll need to do this using your phone.

What you'll need
  • identity documents — your names must match on each document
  • a smartphone for the ID check
Identity documents you'll need

You’ll need to give us at least 2 documents, including one photo ID.

We need at least 1 of the following:

  • Australian passport — current or expired less than 3 years
  • Foreign passport — linked to a valid Australian visa
  • Australian birth certificate
  • Australian citizenship certificate
  • ImmiCard

And 1 of the following:

  • Australian passport — if it wasn't your first document
  • Medicare card
  • Australian driver licence or learner permit

The names on your documents must match. If you’ve changed your name, you’ll need to provide:

  • marriage certificate
  • change of name certificate
Verifying your identity

Watch a short video about our online ID checking process


How we use your info

We need to collect identity info from you so that we can create a digital identity for you. We don’t store copies of your documents. We won’t use your info for any other purpose unless permitted by law.

You don’t need to verify your identity now, you can wait until you need to use one of our services.

You can contact us if you want to access your personal info

Learn more about how we use your info on the FAQ tab.

How it works

Your phone

How it works

1. We’ll send you a link by SMS.

2. Copy and paste the link into the right browser.

If you're using an Apple iOS device you must use Safari.


If you're using an Android device you must use Chrome, Opera or the Samsung Internet browser.


3. We’ll check to make sure your browser and operating system are compatible.

For iPhones
  • iPhone 5 or newer
  • iOS11 or above
For Androids
  • a phone newer then 6 years
  • OS 6.0 or newer
What is identity verification?

We need to verify your identity when you apply for some permissions and documents or when using our services. If you save your digital identity, you can use it whenever you need it.

How does this help me?

If you verify your identity, you don't need to confirm it every time you reuse it through Service Victoria.

How long does it take to get?

Verifying your identity takes about 15 minutes.

How much does it cost?

It’s free to verify your identity.

How long is my identity verified for?

You can re-use your digital identity for 10 years. You can cancel and delete your saved identity any time.

How can I update my details?

You can verify your identity again if your details change.

How do we use your info?

To verify your identity, Service Victoria will ask you for details from your ID documents and for you to take images with your phone.

We’ll use this to create a digital identity for you under the Service Victoria Act 2018. We’ll store some details including your verified name, date of birth and selfie image. We don’t store copies of your ID documents. We won’t use your info for any other purpose unless permitted by law.

When you apply for permission or use our services in the future, you can choose to use your saved identity. If you do, we may share your saved details with another department or agency.

You don’t to need create an ongoing digital identity. It’s your choice. You can wait to verify your ID on a one-off basis when you need to access our services.

You can contact Service Victoria if you want to access your information. To learn more about how we handle your info, see our Privacy and Security.

A program of

Victoria State Government