You can renew your membership for 1 year at a time. Renewals begin when your existing membership expires, provided you pay within 30 days of your expiry date.

If you renew more than 30 days after your last membership ended, your membership starts again from 5pm the day after Ambulance Victoria get your payment and waiting periods apply.

If you want to pay by recurring direct debit, you need to do this directly with Ambulance Victoria. (External link)

How we use your info

We’ll pass on your info to Ambulance Victoria to renew your membership. We won’t use your info for any other purpose unless permitted by law. You can contact us or Ambulance Victoria if you want to access your personal info. Learn more about how we use your info.

There are 2 types of membership: single and family.

Single membership only covers you. Family membership can cover you, your partner and your eligible children (External link) (External link).

Your renewal date is the first day after the last date you've paid until. 

What if I have a Pensioner Concession or Centrelink Health Care card?

If you have one of these cards, you don't need Ambulance Victoria membership because your emergency costs are already covered.

The only extra cover that membership would give you is transport from a private medical facility.

What does "dependant" mean?

A dependant means your legal or de facto partner or a child you are legally responsible for. To be included on your family membership, they must be either under 17 and living with you, or full-time students under 25.

What are the rules for students?

Only full-time students under 25 can be included on family memberships. It doesn't matter where the student lives. If you study part time and want cover, please take out single membership.

Am I covered in other states?

You're covered for all emergencies in other states, as long as the call came through 000 (triple zero).

What do I do if I get an invoice?

The first thing to do is check to see (External link) if you were covered by another organisation. If so, you might only need to give information and won't need to pay the invoice yourself.

Can I include parents or siblings on my membership?

No. Family membership can only cover you, your partner and your dependants.

When am I not covered?

Membership doesn't cover:

• Any service that isn't medically necessary
• Transport from home to another person's home
• Transport back to Victoria if it isn't medically necessary
• Children over 17 who aren't full-time students
• During the first 14 days, you're also not covered for non-emergency transport and any conditions you had before you joined.
• Still haven't found the answer? See Ambulance Victoria's FAQ (External link) for more.

How we use your info

We collect personal info Ambulance Victoria needs to renew your Ambulance Victoria membership.

You can’t renew your Ambulance Victoria membership through Service Victoria without giving this info.

We’ll share this info:

• with Ambulance Victoria
• where permitted by law

If you add someone else’s personal info while applying, you must tell them.

You can choose to link your Ambulance Victoria membership to Service Victoria. If you agree, we’ll get your membership info from Ambulance Victoria to show in your Service Victoria account and mobile app.

If you have an Ambulance Victoria membership and want to access your info, contact us or Ambulance Victoria.

To learn more about how we handle your info, see our Privacy and Security Policy, or the Ambulance Victoria Privacy Policy.