The secure way to verify a digital driver licence, is to scan the digital driver licence QR code housed on the persons’ mobile device. The digital driver licence houses QR codes with three different groupings of the licence holders’ information. These data groupings are:
Licence: shows all licence information, the same as the front and back of the physical card
Identity: shows a photograph, full name, address, and signature
Age: confirms that the person is over 18
These different levels may be selected by clicking on one of the tabs highlighted on the digital driver licence.
QR Code scanning key steps
Ask the digital licence holder to:
Open their digital driver licence from the Service Victoria wallet or the MyVicRoads app.
Ask them to select the grouping of information (Licence, Identity or Age) that you wish to verify by their QR code.
Scan the customers QR code and if the Licence, Identity or Age information is valid and current you will see a 'green tick' and 'licence verified' success message on your device.
To ensure the person's driver licence data is up to date, you can request that they either:
pull down on their screen to refresh, or 'tap to refresh' (situated at the foot of the driver licence screen) which will illustrate when the data was updated via a date/timestamp, and then
you can scan the QR code and also check their digital driver licence photo for a likeness of the licence holder.
As an extra step, you can request the person show you their physical driver licence if you’re still not sure.
Don’t take a person’s phone while scanning. Get them to tilt their screen towards you to show you the QR code. They can enlarge the code by tapping on it if they need to. That way you can scan without touching the customer or their phone.
Check licences using the app, or use your ID scanning hardware
You can use the Service Victoria app to scan the QR codes on official government-issued digital credentials. You’ll see a green tick if the licence is valid, and you can view the person’s photo or details.
If you run a venue and use an ID scanning machine, ask your patron entry scanning provider if their hardware can read our QR codes. We’re working with a number of leading ID scanning solutions, with more to come.
You can also check digital driver licences using the MyVicRoads app.
Frequently Asked Questions
No. The digital driver licence QR code isn’t going to a website like most QR codes. You’re viewing someone’s info by connecting to their official licence records. This needs to happen inside of the Service Victoria or myVicRoads app. That way, customers can keep their info safe, and you can trust the result.
You don’t need an account with either app to use the licence scanners. You can access the scanning feature through the home screen on both apps.
If you run a venue and use an ID scanning solution, ask your provider if their hardware can read our QR codes.
The Service Victoria or VicRoads digital driver licence QR codes are the only secure way to verify a digital driver licence and other digital credentials.
No. It is a ‘point in time’ scan of a person digital driver licence. When the scan has occurred and is either successful or unsuccessful, the data is not stored, and when the scan result page is closed, there is no information stored.
There are 3 levels of info that someone can share with their digital driver licence:
Full licence: This shows you info about a person’s right to drive. People will share this info when they need to show police things like licence status, classes, or restrictions.
Identity: This is a person’s basic ID info — their name and address.
Proof of age: A proof of age check confirms that someone is over 18. This won’t show their exact age or date of birth. But it shows you their photo and the fact they’re an adult.
The QR code connects to a person’s records every time the code gets refreshed. Each code is unique and lasts 2 minutes. After that, a person needs to refresh again to update their info. This helps protect against fraud, so you know the info is valid.
Yes. Digital versions of expired licences stay visible for 2 years.
Sometimes you’ll get an error if we can’t connect to a network, or to a person’s record. If you try to scan again it should work. But if it doesn't, you should check a person's physical licence or use another form of ID.
Other errors in the app will tell you if the licence isn’t valid, or if the QR code doesn’t look right. In that case, you can check a person’s physical licence or use other ways to check their identity.another form of ID.
You can always ask someone to see their plastic card or another form of ID.
The secure way to check a digital driver licence is to scan the QR code. To scan digital licences, you’ll need to download the Service Victoria and app from the Apple Store or Google Play. If you run a venue and use an ID scanning vendor, ask them if their hardware can read our QR codes.
To scan digital driver licences from VicRoads, you’ll need the myVicRoads app.
You can always contact us if you still need help, or our virtual assistant Vicky is available 24/7.
