1. Open the Service Victoria app on your phone.
   
2. Tap the contact tracing check-in button at the bottom of the screen.
   
3. Point your phone’s camera at the QR code on the poster until you see it on your camera screen and wait for the prompts.
   
4. Enter your details and tap ‘Check- in to this location’. Next time your details will be saved.
   
5. Look for the green tick. You’re checked in!
   

1. You must be using an iPhone or one that runs Android OS 6.0 or newer.
   
2. Point your phone’s camera at the QR code on the poster and wait for the prompts.
   
3. Enter your details and tap ‘Check- in to this location’. Next time your details will be saved.
   
4. Look for the green tick. You’re checked in!
   

1. If you’re trying to check in with the Service Victoria app, tap ‘check in manually’ at the bottom of the screen.
   
2. Enter the 6-digit location code on the check-in poster.
   
3. Enter your details and tap ‘Check in to this location’.
   
4. Look for the green tick. You’re checked in!
   

If you are still having trouble, ask a staff member for help.

Yes, you can see where you’ve checked-in over the past 28 days.

The app will start storing your check-in details on your phone from when you install the latest update.

To see your check-in history:

1. Open the Service Victoria app
2. Tap the clock icon next to the check-in button
3. Your check-in history will show
4. Tap the clock icon again to close your check-in history

Yes, you can quickly and easily remove a record of where you’ve visited from the view inside the app. This will only remove it from your check-in history as it appears on your phone – it won’t remove the check-in location from the contact tracing database. Department of Health officials will still be able to contact you in the event of an outbreak.

Watch this short 30-second video showing you how to remove a visit from your history or follow the instructions below.

To delete your check-in history:

Your check-in history automatically deletes after 28 days. If you would like to manually delete locations:

1. Open the Service Victoria app
2. Tap the clock icon next to the check-in button
3. Your check-in history will show
4. Tap the location(s) you want to delete from your app
5. Tap delete
   The app will ask if you are sure you want to remove these locations from your phone. Tap delete to permanently remove the selected check-ins. All check-ins will still be stored in the contact tracing database so you can be contacted by the Department of Health if a venue you have visited is an exposure site.
6. Tap the clock icon again to close your check-in history.

The Victorian Department of Health has changed the way they alert you to COVID-19 exposure sites. Only some Tier 1 sites are now published on coronavirus.vic.gov.au.

If you have the latest version of the Service Victoria app and you’ve checked in at one of these sites, the app will let you know. When you open your Service Victoria app, you’ll get a message saying ‘Exposure Site Update. There is new information to your exposure site history.’ To learn more, tap ‘see details’.

You will see the location and exposure times. You will also see advice about what you should do next.

If there is more than one exposure site notification, you will see them in a list. Tap a location and you will see the place, exposure times and advice about what you should do next.

This feature works by comparing check-in history locations against the Tier 1 exposure sites the Victorian Department of Health publishes on coronavirus.vic.gov.au, and then displaying a notification in the app if there’s a match.

This is another way you can be aware if you’ve visited a Tier 1 COVID-19 exposure site.

If you see a notification when you open your Service Victoria app, follow the health advice to help keep Victoria safe.

Why don’t I get a notification if I’ve been at a Tier 2 or Tier 3 site?

As we move along the Roadmap to Deliver the National Plan, the Victorian Department of Health is no longer conducting contact tracing of casual or secondary contacts of Tier 2 and 3 exposure sites.

Yes, you can – and it will make checking in even faster. You’ll be able to start saving your favourite locations on your phone from when you install the latest update.

To save a favourite location:

1. Open the Service Victoria app on your phone.
2. Tap the ‘Check-in’ button at the bottom of the screen.
3. Point your phone’s camera at the QR code on the poster until you see it on your camera screen and wait for the prompts.
4. Tap ‘check-in to this location’.
5. You’ll see a confirmation screen with a green tick. At the bottom of the confirmation screen, you’ll see ‘save as a favourite check-in’. Toggle the button to the right.
6. Press ‘done’.
7. This will save the location to your favourite list.

 

You can also save favourite check-ins from your history list:

1. Open the Service Victoria app on your phone.
2. Tap the ‘clock’ icon next to the check-in button.
3. You’ll see a list of check-ins from the past 28 days.
4. Tap the check-in location you want to add to favourites.
5. You’ll see a confirmation screen with a green tick. At the bottom of the confirmation screen, you’ll see ‘save as a favourite check-in’. Toggle the button to the right.
6. Press ‘done’.
7. This will save the location to your favourite list.

Your most recent 6 favourites will show on your home screen. View a complete list of your favourite locations by tapping ‘see all’ next to your most recent favourite check-ins on the home screen.

Delete and reorder your favourites by tapping on ‘see more’ next to your favourite check-ins on the home screen.

Everything you need for checking in guests.

Register your place (External link)

Get your QR code (External link) (

Thank you for checking in with the app.

We want to hear about your experience – good and bad, so we can find ways to make things easier and faster.

Leave us feedback and let us know about your check-in experience.