We’re Service Victoria. We are the Victorian Government’s customer service agency. Here’s how to contact us.
We will collect information including your name, contact phone number, the date and time of when you checked in, as well as the location.
You can check in another person if that person is unable to check in.
If someone can check themselves in, they should.
We’ll share this info with the Victorian Department of Health (DH) and others authorised to do contact tracing if the Chief Health Officer requires it for contact tracing under the Workplace Directions.
We'll also use this info to generate statistical analysis to support compliance and DH’s response to the COVID-19 pandemic.
These Directions are issued under the Public Health and Wellbeing Act 2008. For more info on how DH handles your info, please see the DH privacy .
We’ll permanently delete all personal info in 28 days but the Chief Health Officer can keep any info we share for more than 28 days.
You can access the personal info we hold about you at any time and request to update, correct or amend your personal information using the contact details set out in the Service Victoria Privacy and Security Policy.
If you can’t check in using our app, you will need to ask the venue to help you check-in. They have a kiosk system they can use to record details of your visit. If you don’t check in when you need to the venue may not let you enter.
To learn more about how your personal info is handled, please see Service Victoria’s Privacy and Security Policy.