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        • Automatically update fuel prices using API
        • Register a business to update fuel price
        • Reporting your prices manually
        • Set up your Business Profile account
      • Liquor licensing Liquor licensing child pages
        • Apply for a new licence
        • Change or renew a licence
      • Permits and licences Permits and licences child pages
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        • Register a party with the Partysafe program
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        • Renew a firearm licence
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        • Order a crime report for insurance
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        • Rental rights in Victoria
        • Apply for the first home owner grant
        • Buying a property
        • Complete a digital duties form
        • Do a land title search
        • Find out about land tax
        • Homes Victoria Online Services
        • Pay a rental bond
        • Rental agreement and application
      • Eligible Volunteers Rebate Scheme Eligible Volunteers Rebate Scheme child pages
        • AVPCC lookup
        • Frequently Asked Questions (FAQ)
        • Guidelines
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        • Buy a fishing licence
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      • Camps, Sports and Excursions Fund​ Camps, Sports and Excursions Fund​ child pages
      • Registration of interest to hunt pest animals Registration of interest to hunt pest animals child pages
      • Mining rights Mining rights child pages
        • Buy a Victorian miners right
      • Kangaroo management Kangaroo management child pages
        • Find a kangaroo harvester
      • Beekeeping Beekeeping child pages
        • Register as a beekeeper
      • Parks and reserves event application Parks and reserves event application child pages
        • Submit a parks and reserves event application
      • Wildlife licence Wildlife licence child pages
        • Apply for a wildlife licence
      • Register a party with the Partysafe program Register a party with the Partysafe program child pages
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        • Learner permit or driver test
        • Renew driver licence
        • Maintain your L-plate log book
        • Renew learner permit
        • Renew marine licence
        • Replace licence
      • Driver history and demerit points Driver history and demerit points child pages
        • Driver history report
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        • Top-up a Myki
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  • Terms and Acceptable Use policy

Servo Saver Public API Terms and Acceptable Use policy

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Terms

1. Introduction

1.1. These Terms

These Terms govern your use of the Service Victoria Platform operated by the Department of Government Services, Victoria (ABN 43 381 068 109) (DGS, we, us).

Summary of key points

These Terms govern your use of the Service Victoria Platform.

1.2. Service Victoria Platform

The Service Victoria Platform is this website, available at https://www.service.vic.gov.au/find-services/business/fuel-retailers, which contains an access request form.

Summary of key points

This website is the Service Victoria Platform.

1.3. Who these Terms apply to

By registering for and using the Service Victoria Platform, you agree to these Terms, our Acceptable Use Policy and Privacy Statement, and any applicable API Licence Terms notified to you by us.

Summary of key points

When you sign up for and use our Service Victoria Platform, you agree to these Terms.

1.4. Stop using the Service Victoria Platform if you don’t agree to Terms

You must stop using the Service Victoria Platform if you do not agree to these Terms.

Summary of key points

Do not use the Service Victoria Platform if you don’t agree to these Terms.

1.5. Use on behalf of an organisation

If you are using the Service Victoria Platform on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to the Terms and by accepting the Terms, you are doing so on behalf of that organisation (and all references to "you" in the Terms refer to that entity).

Summary of key points

You confirm that you have authority to act on behalf of your organisation.

1.6. Restrictions on who can use the APIs

You cannot accept the Terms and cannot use the Service Victoria Platform if:

(a) you are not of legal age to form a binding contract with us; or

(b) you are barred from using or receiving the APIs under any applicable law, including the law of other countries and the country in which you are resident or from which you use the APIs.

Summary of key points

Some people are restricted from using the APIs.

1.7. Specific terms for consumers

If you are consuming APIs, you also agree to the Additional API Consumer Terms set out in clause 11 below.

Summary of key points

There are some additional terms for API consumers to agree to.

1.8. Updates

We may, with 14 calendar days notice, update these Terms from time to time and will make these updates available on the Service Victoria Platform. If you do not agree with any amendments to these Terms, you must cease using the Service Victoria Platform.

Summary of key points

We may update these Terms.

1.9. Summary of key points

The “Summary of key points” in this document is for reference only, and does not form part of these Terms.

Summary of key points

This “Summary of key points” is a guide to help you navigate the Terms.

1.10. Inconsistencies

If there is any inconsistency between these Terms and the “Summary of key points”, the Terms will prevail to the extent of the inconsistency.

Summary of key points

The “Summary of key points” doesn’t modify the Terms.

1.11. Experiencing issues

If you experience any issues accessing the Service Victoria Platform you can contact us via https://www.service.vic.gov.au/contact/send-us-a-message .

Summary of key points

Contact us if you have any issues with the Service Victoria Platform.

2. Your account

2.1. Your Information

All information provided by you when you register for the Service Victoria Platform must be valid and correct.

Summary of key points

You must use your own, up-to-date information to create your account.

2.2. Using another person’s information

We may suspend accounts registered with another person’s email address, or with a temporary email address, without notice.

Summary of key points

You must not use another person’s information to create your account.

2.3. Re-validation

We may require you to re-validate your registration if we believe you have been using invalid or incorrect information for registration.

Summary of key points

You may need to re-validate your account in some circumstances.

2.4. Security of account

Your account and your access to the Service Victoria Platform are personal to you and you must not authorise others to use your account. You acknowledge that your username, password and security key through which you can access and use the Service Victoria Platform (Login Details) are confidential. You must ensure that the Service Victoria Platform is kept secure from unauthorised access, use or modification, including by keeping your Login Details secure, secret and confidential.

Summary of key points

You must keep your login details secret.

2.5. Unauthorised access

If you suspect your account has been accessed without authorisation, you must immediately:

(a) contact Service Victoria Support; and

(b) change your Login Details.

Summary of key points

You must contact us if you think someone else has accessed your account.

3. Your use of the Service Victoria Platform

3.1. Access to the Service Victoria Platform

We authorise you, on a non-exclusive, non-transferable, revocable basis, to access and use the Service Victoria Platform, but you must comply with these Terms and any additional licences you may enter into in your use of the Service Victoria Platform.

Summary of key points

You can use the Service Victoria Platform as long as you comply with these Terms.

3.2. Distributing material

You must not distribute any material that is accessed through the Service Victoria Platform (other than datasets accessed through APIs or any material you upload to the Service Victoria Platform) to any third parties that are not authorised to access the material (including any third parties that have not registered for the Service Victoria Platform under these Terms and have not agreed to these Terms).

Summary of key points

You cannot share materials from the Service Victoria Platform (other than datasets and materials you upload) with other people unless they have an account.

3.3. Compliance requirements

You must comply with:

(a) all applicable State or Federal laws in connection with the use of the Service Victoria Platform;

(b) any reasonable directions given by us in relation to the use of the Service Victoria Platform; and

(c) our Acceptable Use Policy.

Summary of key points

You must follow our directions and policies, and comply with the law.

3.4. Limits on use

We may, at any time, set and enforce limits on your use of the Service Victoria Platform or the APIs (e.g. limiting the number of API requests that you may make or the number of users you may serve), at our sole discretion. You agree to, and will not attempt to circumvent, such limitations. If you would like to use the Service Victoria Platform or any API beyond these limits, you must obtain our express consent. We may impose additional terms and charges for that use.

Summary of key points

We may limit how you use the Service Victoria Platform or limit the number of API calls you can make.

3.5. Cost of access

We are not responsible for:

(a) procuring any third party software and materials required by you in order for you to access and use the Service Victoria Platform, including all telecommunications access charges, network infrastructure, equipment and other software; or

(b) any costs associated with you accessing and using the Service Victoria Platform.

Summary of key points

You will be responsible for any costs associated with you accessing or using the Service Victoria Platform.

3.7. Your security requirements

You acknowledge that it is your responsibility to implement sufficient security procedures and virus checks to satisfy your own security requirements.

Summary of key points

You manage your own security requirements.

4. Changes to the Service Victoria Platform

4.1. Changes and modifications

We may, at any time and without notice to you:

(a) discontinue or modify any aspect of the Service Victoria Platform (including its functionality) without notice;

(b) modify any underlying datasets associated with the Service Victoria Platform or any APIs; and

(c) remove any API.

Summary of key points

We may make changes to the Service Victoria Platform.

5. Suspension and termination of your account or access to the Service Victoria Platform

5.1. Suspension of access

We may, at any time:

(a) refuse to register you for any reason

(b) suspend your access;

(c) cancel or delete your access;

(d) terminate these Terms; or

(e) limit your access to the Service Victoria Platform - including by suspending, terminating or restricting your access to any APIs available on the Service Victoria Platform, without liability, including if you are in breach or we suspect you are in breach of these Terms, any API Licence Terms that apply to you, or any other agreement that you enter into with us (directly or indirectly).

Summary of key points

We can suspend or terminate your access or terminate these Terms at any time.

5.2. No compensation

If we suspend, cancel or terminate your access to the Service Victoria Platform or any of the APIs on the Service Victoria Platform (temporarily or permanently), we will not provide you with any compensation, and we are not liable for any loss or damage suffered by you or any third party.

Summary of key points

We won’t provide compensation if we suspend or terminate your access.

5.3. Ceasing use of the Service Victoria Platform

You may cease using the Service Victoria Platform at any time without notice to us.

Summary of key points

You can stop using the Service Victoria Platform at any time.

6. Confidentiality

6.1. Accessing Confidential Information

When accessing the Service Victoria Platform, you may also access information that we tell you is confidential (Confidential Information).

6.2. Disclosure of Confidential Information

You agree to keep all Confidential Information confidential and not use or disclose it to anyone else, except as required to use the Service Victoria Platform as permitted by these Terms.

Summary of key points

You must not disclose Confidential Information to anyone unless these Terms allow it.

7. Privacy

7.1. Providing Personal Information

In order to access and use the Service Victoria Platform and APIs, you may be required to provide certain information (such as your contact details).

Summary of key points

We may collect your Personal Information (such as your contact details).

7.2. How we handle your Personal Information

We will handle any Personal Information (as defined by the Privacy and Data Protection Act 2014 Vic) (PDPA) we collect about you in accordance with our Privacy Statement available on the Service Victoria Platform at https://service.vic.gov.au/privacy-and-security .

Summary of key points

We will handle your Personal Information in accordance with our Privacy Statement and applicable laws.

7.3. Privacy Laws

If any Personal Information as defined in the PDPA is disclosed to, or collected by, you in the course of using the Service Victoria Platform, you must comply with the:

(a) PDPA;

(b) Privacy Act 1988 (Cth);

(c) all other relevant State and Territory privacy legislation and health records legislation; and

(d) any other applicable legislation, common law obligations and any industry code relating to privacy (whether voluntary or not) (Privacy Laws).

Summary of key points

You agree to comply with our Privacy Statement and applicable laws.

7.4. Disclosing Personal Information

If you disclose any Personal Information to us, you warrant that you have all required consents to disclose that information, and the disclosure is permitted under any laws that apply to you, including the Privacy Laws.

Summary of key points

You can only give us Personal Information that you have the right to share.

7.5. Using Personal Information

If we provide you with access to any Personal Information on the Service Victoria Platform (including via the APIs on the Service Victoria Platform), you must:

(a) only use that Personal Information for any permitted purpose notified to you and in accordance with any terms of the relevant API Licence Terms regarding the use of the Personal Information; and

(b) comply with the Privacy Laws regarding your collection, use and disclosure of that Personal Information.

Summary of key points

There are restrictions on what you can do with Personal Information that you access through the Service Victoria Platform.

7.6. Re-identification

You must not re-identify, or attempt to re-identify, any data provided to you on any aggregated or de-identified basis through the Service Victoria Platform or the APIs available on the Service Victoria Platform.

Summary of key points

If we provide you with de-identified information, you must not try to re-identify it.

7.7. Diagnostic and technical information)

You consent to us collecting diagnostic, technical, usage and related information regarding your use of the Service Victoria Platform and consent to us using such information to monitor your compliance with these Terms and for our internal business purposes (including to update and support the Service Victoria Platform).

Summary of key points

We can collect diagnostic, technical, usage and related information about your use of the Service Victoria Platform.

8. Intellectual property

8.1. Meaning of Intellectual Property

In these Terms, “Intellectual Property Rights” means all intellectual property rights including existing and future copyright, rights in designs, trademarks and patents, whether registered or unregistered, anywhere in the world.

Summary of key points

“Intellectual property” has its conventional meaning.

8.2. Material you upload

You may upload material to the Service Victoria Platform (for example, fill in a feedback form to us or write notes about one of the APIs). We acknowledge that you, or the organisation you are using the Service Victoria Platform on behalf of, own all copyright (existing and future) and all other Intellectual Property Rights in material you upload to the Service Victoria Platform (Your Material).

Summary of key points

You own any material, content and feedback that you provide to us.

8.3. Licence to Your Material

You grant us a non-exclusive, non-transferable, royalty free licence to use, copy, modify and reproduce Your Material to enable us to provide the Service Victoria Platform to our users and otherwise perform our obligations under these Terms.

Summary of key points

You grant us a non-exclusive licence to Your Material.

8.4. Use of Your Material

You warrant that:

(a) you have all necessary rights and consents to submit Your Material to the Service Victoria Platform and to grant us the licence set out in this section; and

(b) Your Material, and its use by us and other users of the Service Victoria Platform as permitted by these Terms, will not breach any laws or the rights of any person (including Intellectual Property Rights).

Summary of key points

You can only upload materials to the Service Victoria Platform that you have the right to share.

8.5. Material we own

You acknowledge that the State of Victoria owns, or is the licensee of, all copyright (existing and future) and other Intellectual Property Rights in the Service Victoria Platform, and any other material we provide, or that is provided on our behalf, in connection with the Service Victoria Platform or these Terms, except for Your Material (Service Victoria Platform Material).

Summary of key points

The State of Victoria owns the Service Victoria Platform and any material or content that relates to it, except Your Material.

8.6. Licence to use our material

The State of Victoria grants you a non-exclusive, non-transferable, royalty free licence to use, copy, modify and reproduce the Service Victoria Platform Material to enable you to use the Service Victoria Platform.

Summary of key points

You may use materials from the Service Victoria Platform on a non-exclusive basis (e.g. to develop software applications).

8.7. Limitations on use of material

You must not copy, reproduce, modify, reverse engineer, disassemble, decompile or transmit the Service Victoria Platform, or any APIs, information, datasets, software or tools accessed via the Service Victoria Platform, other than as necessary for the purpose of developing or publishing applications incorporating the relevant APIs and their underlying datasets, or as otherwise permitted by these Terms or any relevant API Licence Terms.

Summary of key points

There are limitations on how you can use material that you access via the Service Victoria Platform.

8.8. Rights are exhaustive

Except as expressly set out in these Terms and any relevant API Licence Terms, no other rights or licences in or to the Service Victoria Platform or the Service Victoria Platform Material are granted to you and all such rights are expressly reserved by us.

Summary of key points

The extent of your rights in relation to our material is set out in these Terms.

8.9. Modifications to our material

You acknowledge that the State of Victoria owns any Intellectual Property Rights in any modifications you make to the Service Victoria Platform Material or the Service Victoria Platform and you assign all such rights to the State of Victoria upon creation.

Summary of key points

The State of Victoria owns any modifications you make to the Service Victoria Platform.

8.10. Use of trade marks

You must not use or reproduce any of our trade names, trademarks, service marks, logos, domain names, or other distinctive brand features associated with the State or API owners, unless you have the required consents.

Summary of key points

You can’t copy and use Victorian Government trade marks without our consent.

9. Exclusion and limitation of guarantees

9.1. Exclusion of warranties

All express and implied terms, conditions, warranties and guarantees which otherwise might apply to, or arise out of, these Terms are excluded other than:

(a) as expressly stated in these Terms; and

(b) guarantees which by law cannot be excluded or modified by agreement including those under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

Summary of key points

We provide limited warranties and guarantees about the Service Victoria Platform, which are set out in these Terms.

9.2. Breaches of implied guarantees

If we are liable for a breach of a guarantee implied by law and that liability cannot be excluded by law but can be limited, our liability is, to the fullest extent permitted by law, limited to the following (at our option):

(a) supplying the services again; or

(b) payment of the cost of having the services supplied again.

Summary of key points

If we breach a guarantee, we will provide you with the service again, or pay for the service to be supplied again.

9.3. Non-reliance

Subject to the liability position described above, the Service Victoria Platform and all APIs available on the Service Victoria Platform are provided on an “as is” and “as available” basis. You use the Service Victoria Platform and all APIs available on the Service Victoria Platform at your own risk. You acknowledge that:

(a) you have not relied on any statement, representation, warranty, conduct or undertaking made or given by us or any person on our behalf, other than those expressly stated in these Terms; and

(b) you have relied on your own skill and judgment in deciding to acquire and use the Service Victoria Platform and the APIs and enter into these Terms.

Summary of key points

You use the Service Victoria Platform at your own risk, and we are not responsible for any faults or issues in the Service Victoria Platform.

9.4. Limitation on warranties

Subject to the liability position described above, we provide no warranty or guarantee and make no representation that the Service Victoria Platform or any of the APIs available on the Service Victoria Platform:

(a) will be uninterrupted, error free or available at all or any time;

(b) will be free from defects, or that any identified defects will be corrected;

(c) is fit for a particular purpose;

(d) will contain accurate, up to date or complete information;

(e) will be compatible with your hardware, software and other systems;

(f) will not impact the performance of other services, hardware, software and systems and those of third parties;

(g) will be secure from unauthorised access;

(h) will not contain any viruses or disruptive code; and

(i) will not infringe any person’s rights (including intellectual property rights).

Summary of key points

We don’t provide certain warranties or guarantees in relation to the Service Victoria Platform. For example, we don’t guarantee that the Service Victoria Platform will always be available or will not have any faults or issues.

9.5. Accuracy of APIs

The APIs in the Service Victoria Platform, and any related datasets, may not be complete, timely or accurate for your purposes. Subject to your rights at law, we make no representation or warranty of any kind as to the accuracy, timeliness or completeness of the APIs, and any related datasets, nor do we endorse any APIs, and any related datasets, available on the Service Victoria Platform.

Summary of key points

We don’t provide any warranties as to the accuracy, timeliness or completeness of the APIs.

10. Liability

10.1. Limitation of liability

Except as expressly stated otherwise in these Terms:

(a) we are not liable for any loss or damage (including, without limitation, direct, indirect, special or consequential loss, loss of profits, loss of anticipated savings, loss of use, loss of reputation, loss of opportunity, loss of data or business interruption) suffered or incurred by you in connection with these Terms and the use of the Service Victoria Platform (including due to any person’s negligence), except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law); and

(b) to the extent we are unable to exclude any liability under or in connection with these Terms, our maximum cumulative liability for all loss, damage, liability and expense suffered or incurred by you in connection with these Terms and your use of the Service Victoria Platform, whether under contract, statute, in tort (including negligence) or otherwise, is limited to $100.

Summary of key points

We exclude all liability to you to the extent we’re allowed to by law. Where we’re unable to do so, we limit our liability to you to $100.

10.2. Indemnity

You indemnify us from and against any liability, loss, damage or expense (including legal fees) we may suffer or incur in connection with any:

(a) breach by you of these Terms; or

(b) allegation or claim against us which is caused by your breach of these Terms, any wilful or negligent act or omission by you or any breach of law by you.

Summary of key points

If you do certain things that result in us suffering loss, you will be responsible for that loss (for example, by paying for any expenses that we incur as a result of you breaching these Terms).

11. Additional Terms for API consumers

11.1. API Consumer Terms

The terms in this section 11 apply to anyone who consumes, uses, accesses or integrates with any APIs in the Service Victoria Platform (Additional API Consumer Terms).

Summary of key points

If you consume APIs from the Service Victoria Platform, you agree to these Additional API Consumer Terms.

11.2. API Licence Terms

All APIs made available through the Service Victoria Platform are licensed under the Creative Commons Attribution 4.0 International licence (available at https://creativecommons.org/licenses/by/4.0/deed.en) and any additional terms of use and licence conditions applied by the API submitter (API Licence Terms). You will be notified of any API Licence Terms that apply to an API prior to your use of that API. You must comply with any API Licence Terms attached to any API that you consume. In the event of any inconsistency between these Terms and any API Licence Terms, the API Licence Terms take priority to the extent of that inconsistency.

Summary of key points

All APIs are licensed under the CCA 4.0 Licence and any API Licence Terms. You must comply with the API Licence Terms.

11.4. Purposes for which you cannot use the APIs

You must not use the Service Victoria Platform or the APIs for the purpose of:

(a) providing information to a foreign government;

(b) espionage or deception that could harm any Australian government;

(c) creating a database of individuals for marketing purposes; or

(d) creating any application that is designed to, or has the potential to, harm any individual, government entity, or private organisation.

Summary of key points

You cannot use the Service Victoria Platform or APIs for other purposes, including creating a database for marketing purposes.

11.5. No endorsement

You must not republish the in a way that suggests to End Users that we, or any API owner, endorse you or your products or use of the APIs or datasets.

Summary of key points

You must not suggest that we, or any API owner, endorses your product.

11.6. Your End Users

If you use the datasets from any API as part of a product that is available to third parties (End Users), you must require your End Users to comply with:

(a) all applicable State or Federal laws in connection with the use of the Service Victoria Platform;

(a) any reasonable directions given by us in relation to the use of the Service Victoria Platform;

(b) these Terms, including our Acceptable Use Policy below and Privacy Statement available at https://service.vic.gov.au/privacy-and-security ; and

(c) any API Licence Terms associated with the API(s) from which you obtained the datasets.

Summary of key points

If you make a dataset from any API available to another party, you must ensure they also comply with these Terms and the API Licence Terms.

11.7. Notice on products incorporating APIs

You must include the following notice on any software, product, dataset or other material that incorporates or uses any API from the Service Victoria Platform:

© State of Victoria accessed via the Victorian Government Service Victoria Platform

This notice is to be included in addition to any notices required under any API Licence Terms. However, you must not use the APIs in a way that suggests to End Users that we, or any API owner, endorse you or your products or use of the APIs or datasets.

Summary of key points

There is a specified notice that you need to include on any product using an API.

12. General

12.1. Survival

On termination or expiry of these Terms any provisions of the Terms which by their nature survive termination or expiry, continue in full force and effect.

Summary of key points

If the contract between us ends, some rights and obligations will continue.

12.2. Assignment and novation

We may assign or novate these Terms to any other person on written notice to you. You must not assign, novate or sub-license any of your rights or obligations under these Terms to any person without our prior written consent. Any purported dealing in breach of this prohibition is void and of no effect.

Summary of key points

You cannot give your rights or obligations under these Terms to another person.

12.3. Governing law and jurisdictions

These Terms are governed by and are to be construed in accordance with the laws applicable in Victoria, Australia. Each party irrevocably and unconditionally submits to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria and any courts which have jurisdiction to hear appeals from any of those courts and waive any right to object to any proceedings being brought in those courts.

Summary of key points

If we have a legal dispute with you, it will be resolved in the courts of Victoria, Australia.

12.4. Entire understanding

These Terms, our Acceptable Use Policy and the API Licence Terms contain the entire understanding between the parties as to the subject matter of this document. All previous negotiations, understandings, representations, warranties, memoranda or commitments concerning the subject matter of these Terms are merged in and superseded by these Terms and are of no effect.

Summary of key points

Any previous interactions that we have had are superseded by these Terms.

12.5. Severability

If any part of these Terms is void, voidable, illegal or otherwise unenforceable, it may be severed and the remaining provisions of these Terms will remain in full force and effect.

Summary of key points

If part of these Terms is not enforceable, the remaining parts will remain in effect.

12.6. Waiver

A single or partial exercise or waiver by a party of a right relating to these Terms does not prevent any other exercise of that right or the exercise of any other right. A party is not liable for any loss, cost or expense of any other party caused or contributed to by the waiver, exercise, attempted exercise, failure to exercise or delay in the exercise of a right.

Summary of key points

If a right is partially exercised or waived, this doesn’t mean that it will be partially exercised or waived on every occasion.

13. Interpretation

13.1. Interpretation and construction

Unless expressed to the contrary, in these Terms:

(a) “includes” means includes without limitation;

(b) no rule of construction will apply to any part of these Terms to the disadvantage of a party merely because that party put it forward or would otherwise benefit from it;

(c) a reference to:

(i) a person includes a partnership, joint venture, unincorporated association, corporation and a government or statutory body;

(ii) a person includes the person’s legal personal representatives, successors, assignees and persons substituted by novation;

(iii) any legislation includes subordinate legislation made under it and includes that legislation and subordinate legislation as modified or replaced; and

(iv) this or any other document includes the document as novated, varied or replaced and despite any change in the identity of the parties.

Summary of key points

This clause sets out some key principles to assist in understanding the Terms.

Acceptable Use Policy

Version: September 2025

The Service Victoria Platform

The Service Victoria Platform is this website. The Service Victoria Platform provides developers with tools and resources to access Service Victoria APIs. The Department of Government Services, Victoria (DGS, we, us) operates the Service Victoria Platform.

How this Acceptable Use Policy operates

This Acceptable Use Policy sets out how you may use the Service Victoria Platform and its APIs, in addition to the restrictions imposed by the Terms of Use (above). If there is any inconsistency between this Acceptable Use Policy and the Terms and Conditions, the Terms and Conditions will take priority to the extent of the inconsistency.

Changes to this Acceptable Use Policy

We may update this Acceptable Use Policy from time to time. Updates will be made available on this Service Victoria Platform website.

You must not undermine the security of the Service Victoria Platform

You must not:

(a) give the username, password or security keys you use to access the Service Victoria Platform or any API to any other person;

(b) allow any other person to access or use the Service Victoria Platform, except as authorised by us;

(c) use the personal information of another person in order to access or use the Service Victoria Platform;

(d) circumvent, or attempt to circumvent, the security measures and access protocols applied to the Service Victoria Platform or its APIs;

(e) damage, destabilise or compromise the security of information or technology of the Service Victoria Platform or any other person, business, government body or organisation;

(f) tamper with, hinder the operation of or make unauthorised modifications to the Service Victoria Platform; or

(g) interfere with or disrupt the integrity or performance of the Service Victoria Platform or any APIs, or servers or networks providing the Service Victoria Platform or any APIs.

You must not use the Service Victoria Platform for anything illegal

You must comply with all applicable laws when you use the Service Victoria Platform, including any Australian State or Federal law or any law of another country which applies to you, the rules of common law and equity, statutes, regulations, determinations, by-laws, ministerial directions, subordinate legislation, ordinances, mandatory codes, standards and guidelines, writs, orders, injunctions and judgements and any government or regulatory agency or authority requirement or authorisation (including conditions in respect of any authorisation).

You must not use the Service Victoria Platform, any APIs accessed through the Service Victoria Platform, or any data or information obtained from or associated with the Service Victoria Platform to:

(a) defame, abuse, harass, stalk, or threaten others;

(b) track or profile any individuals or make available data that allows for the tracking or profiling of individuals;

(c) distribute disruptive commercial messages or advertisements, or otherwise breach the Spam Act 2001 (Cth);

(d) create material that is misleading or deceptive, or otherwise mislead or deceive third parties;

(e) promote or facilitate unlawful online gambling;

(f) distribute viruses, trojans, worms, logic bombs or other material, code or program which is malicious or technologically harmful; or

(g) mount or attempt to mount a denial-of-service attack or a distributed denial-of service attack.

You must not use the Service Victoria Platform in any way that could harm the Victorian Government’s reputation

You must not use the Service Victoria Platform, any APIs accessed through the Service Victoria Platform, or any data or information obtained from or associated with the Service Victoria Platform in any manner that:

(a) could damage the Victorian Government’s good standing or bring the Victorian Government into disrepute; or

(b) misrepresents the Victorian Government or implies that the Victorian Government endorses you or any product you create using the Service Victoria Platform.

You must not use the Service Victoria Platform for inappropriate purposes

Data and information obtained from or associated with the Service Victoria Platform must not be used to create, send, access or store any form of data or information that:

(a) involves or could lead to victimisation, discrimination, harassment or vilification;

(b) is sexually suggestive, offensive, obscene, threatening, abusive or defamatory;

(c) may compromise the confidentiality, security or privacy of employees, persons, businesses, government bodies or other organisations (e.g. by re-identifying previously de-identified data or making it possible for others to do so); or

(d) impersonates or falsely claims to represent a person or organisation.

In addition, the Service Victoria Platform and data and information obtained from or associated with the Service Victoria Platform must not be used for any activities where the use or failure of the APIs could lead to death, personal injury, or environmental damage (such as the operation of nuclear facilities, air traffic control, or life support systems).

You must not use the Service Victoria Platform to infringe any third party intellectual property rights

You must not:

(a) use the Service Victoria Platform, any APIs accessed through the Service Victoria Platform, or any data or information obtained from or associated with the Service Victoria Platform to infringe the copyright or other intellectual property rights of any third parties;

(b) reverse engineer, decompile or disassemble or otherwise attempt to derive the source code of the Service Victoria Platform, any APIs or any part of the Service Victoria Platform unless you have express permission to do so; or

(c) remove any copyright, trade mark or attribution notices from the APIs or any other materials or data provided or made available to you in connection with the Service Victoria Platform.

You must not prevent other users from accessing the Service Victoria Platform

The Service Victoria Platform is a publicly available tool that is intended to be used by many users. You must not use the Service Victoria Platform or the APIs in a manner that:

(a) blocks access to the Service Victoria Platform for any other user;

(b) overloads the Service Victoria Platform such that the Service Victoria Platform or any part of the Service Victoria Platform cannot be accessed by other users;

(c) materially reduces the speed of the Service Victoria Platform for other users;

(d) has a detrimental effect on other users’ ability to use the Service Victoria Platform; or

(e) otherwise causes, or may cause, damage to the Service Victoria Platform or any impairment of the availability or accessibility of any part of the Service Victoria Platform.

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