Coronavirus (COVID-19) Check-in help

How to check-in
  1. Download and open the Service Victoria app.
  2. Scan the QR code and follow the prompts to check-in
  3. Submit your details and show the green success tick to staff.


Download the Service Victoria app below.

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Who can I call if I need help?

If you need help call the Department of Health COVID hotline – open 24 hours, 7 days.

Why do we need to check-in?

Check-in means ‘providing your name and phone number’.

This is to help with contact tracing if needed and to keep each other safe.

If you're visiting places in Victoria, check-in where you see the QR code.

If you can't check in using the QR code, use the unique 6-digit PIN on the poster for your location. Staff will be able to help you.

How is my information used?

We will only use or share your check-in details for contact tracing purposes.

Your personal info can only be used by health authorities to help with an outbreak of the coronavirus (COVID-19) pandemic.

If there’s no outbreak at a venue you’ve been to, we’ll delete your check-in details after 28 days. If we have provided your details to the Chief Health Officer, they can hold onto it for more than 28 days. Your details won’t be used for marketing or other purposes.

Read more about how we protect your privacy when you check-in online

You can find our complete privacy and security policy and terms of use at the bottom of this page.

Do I need to download anything to check-in?

Most people won’t need to download anything, you just use your phone’s camera.

If you can’t use a phone, you can check-in on a paper form.

What is a QR code?

A QR code is really just a link your phone camera can recognise.

In this case, it starts the check-in for the place that you’re at.

My phone won’t scan. How do I check-in?

If your phone doesn’t start check-in automatically, just download and check-in with the Service Victoria app.

If there are technical or network issues like poor signal or low battery, places can still take your details with pen on a paper form.

Where can I get more information on check-in and contact tracing?

Everything you need for checking in guests.

Register your place (External link)

Get your QR code (External link)

Thank you for checking in with the app.

We want to hear about your experience – good and bad, so we can find ways to make things easier and faster.

Leave us feedback and let us know about your check-in experience.