Coronavirus (COVID-19) Check-in help

How to check-in

On this page:

Check in with your phone

You can check in with your phone if your phone meets these guidelines.

For iPhones
  • iPhone 5 or newer
  • iOS11 or above
For Androids
  • a phone newer than 6 years
  • OS 6.0 or newer

Download the Service Victoria app below.

App_Store_Badge Google_Play_Store_badge

Don’t have a smartphone or can’t check in?

Ask the venue to help you check in another way. Venues can check you in on their device or with pen and paper as a last resort.

Ask venue how to check in

  1. Open the Service Victoria app on your phone.
    Service Victoria app
  2. Tap the contact tracing check-in button at the bottom of the screen.
    Contact tracking check-in button
  3. Point your phone’s camera at the QR code on the poster until you see it on your camera screen and wait for the prompts.
    Point your phone at the QR code on the poster
  4. Enter your details and tap ‘Check- in to this location’. Next time your details will be saved.
    Enter your details and tap Check-in to the this location
  5. Look for the green tick. You’re checked in!
    Look for the green tick
  1. You must be using an iPhone or one that runs Android OS 6.0 or newer.
    Open the camera on your phone
  2. Point your phone’s camera at the QR code on the poster and wait for the prompts.
    Point your phone at the QR code on the poster
  3. Enter your details and tap ‘Check- in to this location’. Next time your details will be saved.
    Enter your details and tap Check-in to the this location
  4. Look for the green tick. You’re checked in!
    Look for the green tick
  1. If you’re trying to check in with the Service Victoria app, tap ‘check in manually’ at the bottom of the screen.
    Scan not working check in manually
  2. Enter the 6-digit location code on the check-in poster.
    Enter the 6-digit code on the check-in poster
  3. Enter your details and tap ‘Check in to this location’.
    Enter your details and tap Check-in to the this location
  4. Look for the green tick. You’re checked in!
    Look for the green tick

If you are still having trouble, ask a staff member for help.

Yes, you can see where you’ve checked-in over the past 28 days.

The app will start storing your check-in details on your phone from when you install the latest update.

To see your check-in history:

  1. Open the Service Victoria app
  2. Tap the clock icon next to the check-in button
  3. Your check-in history will show
  4. Tap the clock icon again to close your check-in history

Yes, you can quickly and easily remove a record of where you’ve visited from the view inside the app. This will only remove it from your check-in history as it appears on your phone – it won’t remove the check-in location from the contact tracing database. Department of Health officials will still be able to contact you in the event of an outbreak.

Watch this short 30-second video showing you how to remove a visit from your history or follow the instructions below.

To delete your check-in history:

Your check-in history automatically deletes after 28 days. If you would like to manually delete locations:

  1. Open the Service Victoria app
  2. Tap the clock icon next to the check-in button
  3. Your check-in history will show
  4. Tap the location(s) you want to delete from your app
  5. Tap delete
    The app will ask if you are sure you want to remove these locations from your phone. Tap delete to permanently remove the selected check-ins. All check-ins will still be stored in the contact tracing database so you can be contacted by the Department of Health if a venue you have visited is an exposure site.
  6. Tap the clock icon again to close your check-in history.

Yes, you can – and it will make checking in even faster. You’ll be able to start saving your favourite locations on your phone from when you install the latest update.

To save a favourite location:

  1. Open the Service Victoria app on your phone.
  2. Tap the ‘Check-in’ button at the bottom of the screen.
  3. Point your phone’s camera at the QR code on the poster until you see it on your camera screen and wait for the prompts.
  4. Tap ‘check-in to this location’.
  5. You’ll see a confirmation screen with a green tick. At the bottom of the confirmation screen, you’ll see ‘save as a favourite check-in’. Toggle the button to the right.
  6. Press ‘done’.
  7. This will save the location to your favourite list.

 

You can also save favourite check-ins from your history list:

  1. Open the Service Victoria app on your phone.
  2. Tap the ‘clock’ icon next to the check-in button.
  3. You’ll see a list of check-ins from the past 28 days.
  4. Tap the check-in location you want to add to favourites.
  5. You’ll see a confirmation screen with a green tick. At the bottom of the confirmation screen, you’ll see ‘save as a favourite check-in’. Toggle the button to the right.
  6. Press ‘done’.
  7. This will save the location to your favourite list.

Your most recent 6 favourites will show on your home screen. View a complete list of your favourite locations by tapping ‘see all’ next to your most recent favourite check-ins on the home screen.

Delete and reorder your favourites by tapping on ‘see more’ next to your favourite check-ins on the home screen.

Need help checking in on the Service Victoria app?

Call the Business Victoria hotline – Monday to Friday: 7am–9pm; Saturday to Sunday: 8am–6pm. open 24 hours, 7 days.

Who can I call if I need help?

Business staff may be able to assist you in checking in if you need help. If you need further assistance call the Department of Health COVID hotline – open 24 hours, 7 days.

Why do we need to check-in?

Check-in means ‘providing your name and phone number’.

This is to help with contact tracing if there’s an outbreak. It helps keep Victoria safe and open.

If you’re visiting places in Victoria, check in where you see the QR code.

If you can’t check in using the QR code, ask the staff to check you in using their device or with a pen and paper as a last resort.

How is my information used?

We will only use or share your check-in details for contact tracing purposes.

Your personal info can only be used by health authorities to help with an outbreak of COVID-19.

If there’s no outbreak at a venue you’ve been to, we’ll delete your check-in details after 28 days. If we have provided your details to the Chief Health Officer, they can hold onto it for more than 28 days. Your details won’t be used for marketing or other purposes.

Read more about how we protect your privacy when you check-in online

You can find our complete privacy and security policy and terms of use at the bottom of this page.

Where do I need to check in?

If you see a QR code at a venue, check in to keep Victorians safe.

Find out more about where you need to check in. (External link) (External link)

Do I need to download anything to check-in?

You can download the Service Victoria app or use your phone camera if your phone meets these guidelines.

For iPhones
  • iPhone 5 or newer
  • iOS11 or above
For Androids
  • a phone newer than 6 years
  • OS 6.0 or newer

If you can’t use a phone, ask the staff to check you in on their device or with pen and paper as a last resort.

What is a QR code?

A QR code is really just a link your phone camera can recognise.

In this case, it starts the check-in for the place that you’re at.

My phone won’t scan. How do I check-in?

If you’re using an Android phone and it doesn’t start the check-in automatically, check that the QR code scanning is turned on (External link) (External link) for your phone.

You can also check in one of these ways:

  • Check in with the Service Victoria app.
  • Tap ‘check in manually’ at the bottom of the screen when your scan doesn’t work.
  • Ask the venue about checking in another way.
Do I need to check out? How long is my visit recorded for until I need to check-in again if returning to a venue?

Once you use the Service Victoria app to check-in to a location, you do not need to check-out. You must check-in each time you visit a venue, regardless of how long you are there. For example, if you visit a supermarket in the morning, you must check-in, if you visit the same supermarket again in the afternoon, you must check-in.

How will contact tracers know how long I visited a venue for?

When you check-in via the Service Victoria app, your name and contact details are recorded. If the location your visited becomes a COVID-19 exposure site, the Victorian Department of Health contact tracing teams will speak with you directly about the timings of your visit. Contact tracers may also use other information such as shopping receipts or bank transaction records to help determine where you have been and how long you were there for.

How many times do I need to check-in to my office each day?

You only need to check-in to your office once a day when you first arrive. If your office becomes a COVID-19 exposure site, the Victorian Department of Health contact tracing team will speak with you directly about the specific timings of your day in the office.

Where can I get more information on check-in and contact tracing?

Learn more about the government’s response to COVID-19. (External link) (External link)

Everything you need for checking in guests.

Register your place (External link)

Get your QR code (External link) (

Thank you for checking in with the app.

We want to hear about your experience – good and bad, so we can find ways to make things easier and faster.

Leave us feedback and let us know about your check-in experience.