Call the Business Victoria hotline – Monday to Friday: 7am–9pm; Saturday to Sunday: 8am–6pm. open 24 hours, 7 days.

13 22 15

Business staff may be able to assist you in checking in if you need help. If you need further assistance call the Department of Health COVID hotline – open 24 hours, 7 days.

1800 675 398

Check-in means ‘providing your name and phone number’.

This is to help with contact tracing if there’s an outbreak. It helps keep Victoria safe and open.

If you’re visiting places in Victoria, check in where you see the QR code.

If you can’t check in using the QR code, ask the staff to check you in using their device or with a pen and paper as a last resort.

We will only use or share your check-in details for contact tracing purposes.

Your personal info can only be used by health authorities to help with an outbreak of COVID-19.

If there’s no outbreak at a venue you’ve been to, we’ll delete your check-in details after 28 days. If we have provided your details to the Chief Health Officer, they can hold onto it for more than 28 days. Your details won’t be used for marketing or other purposes.

Read more about how we protect your privacy when you check-in online

You can find our complete privacy and security policy and terms of use at the bottom of this page.

If you see a QR code at a venue, check in to keep Victorians safe.

Find out more about where you need to check in. (External link) (External link)

You can download the Service Victoria app or use your phone camera if your phone meets these guidelines.

For iPhones

For Androids

If you can’t use a phone, ask the staff to check you in on their device or with pen and paper as a last resort.

A QR code is really just a link your phone camera can recognise.

In this case, it starts the check-in for the place that you’re at.

If you’re using an Android phone and it doesn’t start the check-in automatically, check that the QR code scanning is turned on (External link) (External link) for your phone.

You can also check in one of these ways:

Once you use the Service Victoria app to check-in to a location, you do not need to check-out. You must check-in each time you visit a venue, regardless of how long you are there. For example, if you visit a supermarket in the morning, you must check-in, if you visit the same supermarket again in the afternoon, you must check-in.

When you check-in via the Service Victoria app, your name and contact details are recorded. If the location your visited becomes a COVID-19 exposure site, the Victorian Department of Health contact tracing teams will speak with you directly about the timings of your visit. Contact tracers may also use other information such as shopping receipts or bank transaction records to help determine where you have been and how long you were there for.

You only need to check-in to your office once a day when you first arrive. If your office becomes a COVID-19 exposure site, the Victorian Department of Health contact tracing team will speak with you directly about the specific timings of your day in the office.

Learn more about the government’s response to COVID-19. (External link) (External link)